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- Sign Up For A Comodo Dragon Account
- Manage Admins, Staff And Roles
- App Store
- Manage Your Account
- Manage Subscriptions, Usage, Billing And Settings
Account Security Settings
You can configure account security settings such as two-factor authentication (2FA) with Google authenticator app, verification code to your smart phone and security questions for resetting the password.
- Account with less than 50 enrolled devices – Not mandatory to configure security settings. Account admins have the option to enable / disable 2FA in ‘Management’ > ‘Account Security Details’.
- Account with more than 50 enrolled devices – Security is mandatory. Account admins and users will have to configure the security settings on first login.
Click the links below for more information:
Account security settings with less than 50 devices
- Click 'Management' > 'Account' > 'Account Security Details'
- Two-factor authentication adds additional security by requiring staff to present two forms of authentication before they can login to Dragon Platform.
- They need to enter their regular UN/PW + a unique code sent to their mobile device.
- Enabling the feature means all users on the account will be taken through the two-factor setup process the next time they login. This feature is enabled by default after you create your Dragon account.
- Setup involves installing the Google Authenticator app on staff mobile devices. Each member of staff must pair their device with Comodo Dragon to obtain verification codes. Guidance on this is available in Pair an Authentication Device.
- To login, staff will enter a unique code generated by the app as well as their username and password. The verification code changes frequently.
- Users can also configure personal security questions for resetting passwords.
Configure two-factor authentication
- Click 'Management' > 'Account'
- Select the 'Account Security Details' tab
- Select 'Enable Two Factor Authentication'
The 'Two-Factor Authentication' dialog opens to pair your device and setup two factor authentication:
- Click 'Configure Later' to setup two factor authentication during the next login
- Click 'OK' to setup the process now. Clicking 'OK' will log you out immediately and ask you to login again to continue the process.
Pair an Authentication Device
- Admins and staff should pair their authentication device for two factor authentication when they login to Dragon Platform for the first time.
- The following message appears on first login after enabling two factor authentication:
- Click 'Configure My Authenticator' to start the configuration process:
- Step 1 - Download the 'Google Authenticator' app and install it on your iOS or Android device.
- Open the 'Authenticator' app and tap the '+' icon'
- Step 2 - Scan the QR code with the device camera. This will cause the Google app to generate the 6 digit code you need to complete pairing.
- 'I can't scan the QR code' - Click this to reveal the token if you cannot use the QR code. You should manually type the token into the Google Authenticator app.
- Step 3 - After completing steps 1 and 2, a six digit authentication code is generated in the Google app. This code changes frequently and is unique to your account.
- Enter the verification code in the field provided on the form.
- A success message is shown along with 10 backup codes.
- You can use the backup codes to complete two-factor authentication if you do not have the authentication device with you. Please make a copy of the codes. Each code can only be used once.
- Click 'Next'. You will be logged in to your account.
Two-factor authentication is now configured.
- All users (new and existing) need to follow the two factor setup process described above the next time they login.
- On all subsequent logins, users need to open the Google Authenticator app on their mobile device, collect their new verification code and enter it at the Dragon Platform verification screen.
- If the account admin resets two-factor authentication for a user, he/she will need to go through the setup process again. See 'Manage Admins and Staff' to find about resetting two-factor authentication.
Update password reset security questions- Click the user icon at top-right then ‘Settings’ from the drop-down, scroll down to the ‘Security Questions’ tile
- You can set password recovery answers to the security questions.
- This is used when you lost your password and use the option ‘Forgot password’ in the login screen.
- The security questions that you answered are shown here. If the challenge is successful, password reset mail is sent to your registered account email address.
- Complete the procedure to reset your password.
Account security settings with more than 50 devices
- Two-factor authentication and security questions for password reset procedure is mandatory for accounts that has more than 50 enrolled devices.
- After you logged in to your account, the procedure to configure security settings begins:
- Click ‘Improve Account Security’.
- Area – Select your country from the drop-down
- Enter your phone number in the next field and click ‘Send’
If verification is successful, you can proceed to the next step, else you will have the option to generate a new code again.
In the next step, you have to provide answers to the security questions. These security questions are used to authenticate when you use the ‘Forgot password’ option.
- Select the question from the drop-downs and provide your answers.
Next, configure two-factor authentication:
- Click ‘Configure Two Factor Authentication’
Two options are available to choose from:
Option 1 – Via Authenticator Application
- Click ‘Configure Two Factor Authentication’
- Scan the QR code or click ‘I can’t scan the QR code’, enter the code and click ‘Verify.
- A confirmation message is shown:
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Update your phone number and password reset security questions
- Click the user icon at top-right then ‘Settings’ from the drop-down and scroll down to ‘Password and Account Settings’ section.
Phone Settings
- In the phone settings tile, update the number and complete the verification process.
Password reset security questions
- Locate the ‘Security Questions’ tile
- Update the password recovery answers to the security questions.
- This is used when you lost your password and use the option ‘Forgot password’ in the login screen.
- The security questions that you answered are shown here. If the challenge is successful, password reset mail is sent to your registered account email address.
Login using Two Factor Authentication
The two-factor authentication screen is shown after logging in. The 2FA screen depends on the method selected for your account.
Google Authenticator
Enter code generated in Google authenticator app and click ‘Submit’.
SMS Code
Click ‘Send code’ and enter that you received in the phone, then ‘Submit’.
This method is available for accounts with more than 50 enrolled devices. |
- Sign Up For A Comodo Dragon Account
- Manage Admins, Staff And Roles
- App Store
- Manage Your Account
- Manage Subscriptions, Usage, Billing And Settings
Comodo Dragon (CD) is an integrated platform for managed service providers (MSPs) and enterprises which combines essential productivity and management into a single, easy-to-use console.
Applications are available in three areas of the interface - 'Applications', 'Store' and 'Tools':
Applications - Click 'Applications' on the top-menu to view all integrated apps.
- Endpoint Manager - Manage, monitor and secure mobile devices and endpoints which connect to your networks.After enrolling a device, you can quickly apply configuration profiles which determine its network access rights, security settings and general preferences.
- Comodo Secure Internet Gateway - An enterprise web filter that allows MSPs and enterprises to provide comprehensive DNS based security for their customers and networks.
- Technology Assessment Platform - An intelligence gathering tool that helps MSPs audit their client's network and build an action-plan to address any shortcomings.
Store. Click 'Store' on the top-menu to view this interface. The store contains optional applications which let you expand your service offerings.
- Service Desk - A fully featured ticket management system which lets you create efficient work-flows for internal and customer-facing support departments. Service Desk allows admins and staff to respond to tickets, reassign tickets to other departments or personnel, generate reports, create knowledge base articles, and more.
- Acronis Cloud Backup - A perfect solution for all your backup and disaster recovery needs. This cloud-based application has the ability to backup any application and system including Windows, Linux and Mac. Available with pre and post-paid subscription models, this solution fits the needs of any enterprise.
- Quote Manager - An end-to-end quote management solution that lets you quickly create, send and manage quotes for customers. You can keep track of submitted quotes, send reminders to customers, resolve customer queries almost instantly and view detailed sales reports.
- Comodo Secure Email Gateway Enterprise - An enterprise antispam and threat prevention solution that uses a sophisticated array of spam filters, anti-virus scanners and content analysis engines to prevent unsolicited mail from ever entering your network. Available only to 'CD Enterprise' customers.
- Comodo Secure Email Gateway - MSP - An antispam and threat prevention solution that monitors email traffic on your customers' networks. The solution uses spam filters, anti-virus scanners and content analysis engines to block unwanted/dangerous mail from reaching your customer's networks. Available only to CD - MSP customers.
- Comodo Firewall Central Manager - Firewall Central Manager allows you to manage several Firewall Virtual appliances installed on your customers' networks from a single central console.
- Comodo Secure Web Gateway - A real time web traffic scanning solution that provides comprehensive web content and security control to your customers. Includes URL filtering, malware protection, Valkyrie real-time file verdicting and portable containment.
- Customer Relationship Management (CRM) - Sales automation tool which lets businesses create fluid workflows to generate, nurture and close customer leads.
- Comodo Secure Internet Gateway – A web filtering solution that provides comprehensive DNS based security for networks of all sizes. The application scans all inbound and outbound web traffic to provide real-time protection against the latest threats.
- Comodo Dome Firewall Virtual Appliance - Control firewall policy, antivirus, intrusion prevention, website filtering, traffic monitoring, VPN and proxy servers through a single interface. The firewall is provisioned in OVA or ISO format. These formats can be installed on bare-metal appliances and virtual servers such as Virtualbox and VMware.
- Comodo Data Loss Protection - A cloud based data protection enterprise solution that enforces polices on data in use, data in motion and data at rest to prevent data loss. Available only to 'CD Enterprise' customers.
- cWatch EDR - Endpoint Detection and Response. A solution that provides unrivaled visibility into activity on Windows endpoints on your network. EDR lets you view all security related incidents in a detailed timeline and generates instant alerts if an attack occurs.
- Managed Detection and Response (MDR) – A complete security service solution that delivers 24/7 threat monitoring, detection and response to cyberthreats leveraging a combination of technologies deployed at the host and network layers. Comodo’s 24/7 SOC services provide advanced analytics, threat intelligence and human expertise in incident investigation.
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- Comodo Cleaning Essentials – Security software for Windows endpoints which contains tools designed to identify and remove malware and unsafe processes from infected computers. Includes a fully customizable malware scanner and an advanced system monitoring tool which allows users to identify and kill any unsafe processes with a single click.
Network Assessment Tool - Allows MSPs and enterprises to perform in-depth scans on networks to identify a wide range of server, endpoint and network vulnerabilities. The tool will also prepare detailed risk reports for scanned networks along with a risk mitigation plan containing actionable advice to address each issue.
- Unknown File Hunter Tool - A lightweight scanner that locates all files on your network that have an 'unknown' trust rating. While safe and malicious files are identified easily, the files that do not fall into these two categories are called 'Unknown'. It is in this category that most zero-day threats and APTs are to be found. Unknown File Hunter allows you to upload unknown files to our 'Valkyrie' analysis service where they will undergo a battery of tests to determine whether they are safe or malicious.
- Auto Discovery and Deployment Tool - Easily deploy applications to multiple endpoints via Active Directory, Workgroup or IP address / IP range / host name.
- Remote Control by ITarian - Remotely access Windows and Mac OS devices to solve issues, install third party software or run system maintenance.
- ITarian Remote Access - Independent tool for system administrators to view and address issues instantly. The peer-to-peer communication tool uses the secure RTP protocol to remotely connect to managed endpoints.
- CCS Removal Tool - An application that is used to remove Comodo products. Use this tool only if you are not able to uninstall via Windows control panel.
This guide is split into the following sections:
- Sign up for a Comodo Dragon account - How to create an account.
- Login to your Account - How to login into the Comodo Dragon interface.
- The Admin Console - A snapshot of main functional areas of Comodo Dragon.
- The Dashboard - An 'at-a-glance' summary of your Comodo Dragon setup.
- Manage Admins, Staff and Roles - Explains how to add administrators and manage roles.
- Manage Admins and Staff - Explains how to add administrators and assign roles.
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- Manage Roles - Explains how to create and manage roles.
- Admin Privilege Levels - Outline of administrative privileges.
- Manage Companies - Explains how to manage companies for an account.
- App Store – Explains how to buy other Comodo products and add CDM as a module in CD.
- Manage your Account - Explains how to manage your account details, configure account security settings, share licenses, upload your company logo and provide support contact information. Company name, logo and support details will be included in all reports that you generate.
- Manage Application Subscriptions, Usage, Billing and Settings - Explains how to add new subscriptions, view usage and billing details, pay pending bills as well as how to configure Firewall and Data Protection URL settings.
- View Audit Logs - Explains how to view log of events from Comodo Dragon portal and Service Desk modules.
- Configure Dragon Platform Settings - Explains how to change your password to login to CD console and configure application launch settings.
- Comodo Dragon Support - Explains how to request support from Comodo.
- View Release Notes - Explains how to view the release notes for all the versions of CD.
- Appendix 1 - Dragon Platform Versions - Provides the details of CD products available for MSPs and Enterprises.
- Appendix 2 - Charging For Managed Devices - Provides CD charging models for managed devices.